Interview with employee engagement expert: Margy Bresslour

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Margy Bresslour is the founder and CEO of Moving Messages, a company dedicated to encouraging the expression of appreciation, acknowledgement, recognition, and gratitude to people who make a difference to you and/or contribute to the success of your company or organization. Employee satisfaction is one of the top 3 priorities. She took the time to answer a few questions for Tap My Back that we are very glad to share with all of you.

TMB: Do you remember when you started to get passionate about employee engagement and leadership? Was there a defining moment?

Margy: I spent years working as an Executive Director of mentoring programs for youth at risk. At the organizations where I worked, we placed a focus on acknowledgements. Many of our youth came from dysfunctional homes where they rarely, if ever, heard a positive word about themselves. I could clearly see the difference it made to our young people when they heard an acknowledgment about their strengths and characteristics, many of which they hadn’t been aware of before. They began to grow and blossom. Shortly after leaving my job and starting my new business, I began to read about appreciation in the workplace. I found it disheartening to learn from the U.S. Department of Labor research that the number one reason people leave their jobs is because they don’t feel appreciated or valued for who they are or what they bring into the workplace. It doesn’t take much time or effort to let colleagues know you appreciate them and it makes a huge difference in how they feel about themselves and how engaged and productive they are at work.

TMB: Some people say engagement is not that important as it treats employees only as mere tools for productivity and not as human beings. What do you have to say about that?

Margy: Engaged employees are critical to the success of any organization. Engagement strategies won’t work if they are designed with the thought that “I’ll do this (recognize you) in exchange for an expectation of something (more productivity) from you.” The ulterior motive and the lack of sincerity will be obvious. In fact, those methods very likely will worsen the problem of disengaged employees. It’s not hard for those you deal with to pick up on your lack of sincerity or authenticity. If instead, you sincerely focus on the whole person and know that all humans want to be appreciated, valued, heard, and believe that they belong, then, you most likely will have a positive impact on engagement in your workplace. Individuals are engaged when the culture is human-centered. A human-centered culture encompasses a mission/vision that employees believe in, jobs that are challenging and fulfilling, and sincere acknowledgments for contributions made. In such a culture, individuals feel cared for, experience growth opportunities, and develop trust. Open communication leads to a culture of integrity and an environment in which employees are fully committed and engaged. Cultures based on human-centered models are a win-win for both the individual and the organization.

TMB: What are the best ways to measure engagement inside a team or company?

Margy: A well-crafted survey might get you the big picture and point out issues. However, the best way to interpret, and understand the results, and determine best strategies for making improvements is by speaking individually to employees. We interpret results through our frame of reference. Talking with individuals will help give voice and understanding to responses. You can learn more from conversations because you can dig deeper and ask tailored questions.

TMB: A study says that 64% of all employees who quit their jobs didn’t feel recognized for their work. Should we worry?

Margy: Turnover costs are expensive – advertising, interviewing, training, making up for lost work,increasing workloads, etc. It’s not just the dollar amount of replacing a good employee, it’s the toll the loss takes on the person who left and those left behind. When an employee decides to leave their workplace because they don’t feel valued, those emotions take a toll on that person who no doubt has begun to question their value. It’s a painful process. Also, those left behind often experience a loss – of that person, of the knowledge that person takes with them, of the camaraderie, of the tasks that person performed that may now be on their plate. The loss of a valuable employee takes a toll on the entire organization in terms of productivity, engagement, and the bottom line.

TMB: Can you give me five simple ideas any leader of any company can use to motivate his/her staff?

Margy:
1. Take time to get to know your individual staff members. Who are they? What do they enjoy doing outside of work? What makes them feel fulfilled? What motivates them to do their best?
2. Listen to their ideas and take steps to incorporate their feedback.
3. Acknowledge them for qualities and characteristics they bring into the workplace. Appreciate their good work.
4. Inquire about their longer term career goals. Help them grow and learn new skills. Help them develop a plan to reach those goals.
5. Provide them with the tools, skills, coaching they need to do their best work. Take an interest. Remove barriers to their success.
6. Make sure they are aware of the contribution the organization is making (mission and vision). Align the job they are doing to the mission. Help them to see the difference they are making through their contribution.

TMB: Traditional annual performance reviews vs continuous feedback? Who wins your heart?

Margy: Continuous feedback and traditional annual performance review are both important, but for different reasons. When done well, they should complement each other. It’s helpful to receive regular and frequent feedback so you know you’re on the right path and can make corrections if not. Performance evaluations at the annual review shouldn’t be a surprise if feedback is given throughout the year. Annual performance reviews are essential, too. If done well, annual performance reviews can provide the employee with wider feedback from multiple sources. Annual performance reviews can also help evaluate how each employee is doing towards achieving existing goals and can be used to establish new goals for the next year. The annual review can also help identify a career path for the future.

TMB: Millennials, do they have a great impact on how managers see employee engagement?

Margy: I have a hard time grouping a generation of people. I suspect there’s huge variation within a generation of people.

TMB: Is public recognition really so much better than money when it comes to staff motivation? And in the long run?

Margy: Each of us has a particular way that we best receive the impact of recognition, depending on how we are motivated. Some people love public recognition; others have a tremendous dislike of public displays of appreciation. For those people, public recognition does not resonate and the intention of the recognition misses the mark. Some people enjoy gifts or monetary gains or incentives. For those people the money is a sign of endorsement and a motivator. Some people are motivated by being given more challenges which is an expression of trust. All human beings want to know that they matter, that what they do and who they are matters. It’s important to understand what motivates each person if you want recognition to resonate.

Our many thanks to Margy for her time and awesome insights. If you want to know more about her, here are some links:
http://www.moving-messages.com/
@MovingMsgs

If you want to know more about Tap My Back, an employee engagement software, you can visit us and try it for free here.

Create your team and try Tap My Back

Employee Engagement: A Ring is Not Enough

A romantic relationship would never work if you don’t give continuous feedback to your partner. In business, like in love, the annual evaluation performance is not enough to achieve (employee) engagement, and employee recognition is key for a healthy relationship. Continuous feedback within a company is also a crucial tool for productivity and for personal growth development. Tap My Back can help you with that.

See how 🙂

A (DIS)ENGAGEMENT RING STORY

Peter is celebrating his 1 year anniversary with his girlfriend. For that he took her to dinner in a fancy place with candles, he dressed nicely and put some perfume. He’s in love with Susan and meeting her was the best thing that happened in his life. She is completely different from all other girlfriends he had in the past as she is smarter and more challenging. He even bought an engagement ring to finally ask her to marry him.

When they arrived at the restaurant, he took her coat and pulled a chair for her, as a true gentleman would do. He was excited like a little kid in an amusement park as they sat down and as they were browsing through the menu to order she said:

– We need to talk Peter. – said Susan with a strange voice.
– Yes, my dear, about what? – asked Peter touching her hand over the table.
– Well, this is not working for me anymore. – she said removing his hand.
– What do you mean? – asked Peter confused.
– Well, I think I’m not in love with you anymore… – said Susan as Peter was speechless staring at his love.
– … I think I need a different person in my life right now. – continued her.
– Who?
– Well, I don’t know yet, but I need a man with other interests. A man that treats me differently, that doesn’t call me everyday and doesn’t pull the chair or grabs my coat. A man that takes initiative to other things and brings adventure into my life. – said Susan in a cold way.
– Why do you never said you didn’t like those things I do? – asked Peter.
– Well, I was waiting for the right moment and I think you should’ve noticed.
– How could I notice? Did you give me any signs?
– Well, I frowned a couple of times.
– I never guessed! All those times you seemed upset and I asked about what was bothering you and you said “Nothing, I’m fine.”? Weren’t you fine?
– Of course not. You should know what you are doing wrong and what do you need to improve.
– You could have told me. We could have had this conversations a long time ago, you should have given me hints during the year we were together. I would have improved and changed and tried to make it right for you. – said Peter desperately.
– As I said, I was waiting for the right moment to talk with you. This would never work out, we are not a match. – she concluded.
– We’ll never know. I never liked pulling the chair for you either, as many other things I just did because I thought you would enjoy them. We could have make this work for both if you decided not to wait until our year anniversary to rant about all the things you don’t like in me. I rejected a lot of other opportunities for you! I was even going to propose today!
– Sorry Peter, an engagement ring is not enough and it’s not in my habits to give continuous feedback, I prefer to do only an annual evaluation and apparently you were bellow the expectations. I’m afraid we’ll have to end our partnership here. Please clear your desk at my place and leave the key.

By this time you probably realized already we’re not talking only about love relationships but also business and employer/employee relationships as well. All kinds of partnerships need a commitment from both parties to keep improving and be more in sync with each other and for that, a continuous feedback is of the utmost importance.

You can’t expect an employee (especially a new one) to figure everything out from him or herself. People are not machines who can read facial expressions and magically guess what they are doing wrong. People need to be guided, to be motivated to improve and excel. For that, being praised constantly, for what they are doing good, is key to keep them doing it on a daily basis.

It’s not all Susan’s fault, of course. Peter should have asked for her feedback as an employee needs to ask their bosses. Ask if they are satisfied with your job and ask for hints on how to improve. Don’t be afraid to seem needy.

On the other side, employers can’t be like Susan and they can’t, or shouldn’t, wait until the annual (boring) performance review to give feedback to their employees. Just ask any great leaders how they do things and how they know that continuous feedback and recognition is key for any company’s success.

A LESSON TO REMEMBER

Continuous feedback is key for employee engagement and motivation. Employee recognition is one of the most important aspects to keep teams happy and engaged with the company, as well as keeping and retaining talent in the house. With Tap My Back you can achieve all of that and build stronger teams. This simple app software boosts your team motivation through the power of peer-to-peer recognition. When a ring is not enough, a big tap can help.

More articles about employee engagement and recognition:

Simple Ways to Achieve Employees Engagement

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Here at ComOn Group, we are very proud of our company culture. We have over 50 employees in different departments that work as one team. The company is 15 years old but has a start-up like an environment as we give privilege closeness between leadership and employees. There are no separate offices for the co-founders or management team, we all co-exist in the same open space where we can easily ask or provide help and collaborate.

As a digital marketing agency, our main challenge is to keep up with the daily trends and innovations regarding internet, mobile, social media, brands and consumers. We know we can only win the challenge, every single day, with a really engaged team, and the two key factors for that are Empowerment and Recognition.

For Empowerment, we’ve implemented a «Gatekeeper» concept, where everyone has the opportunity to become the «go-to-person» for new trending topics in different fields related to our core business. The gatekeeper has the mission of understanding the subject, experiment with it, and then share that knowledge.

This promotes a sense of ownership, but the gatekeeper mission isn’t finished until everyone in the company is on the same page. All gatekeepers are invited to create a small workshop or crash course and call all co-workers to attend it during work hours. This creates a great environment for knowledge sharing and to break information barriers between different teams and different departments.

After this phase, the gatekeeper is ready to receive another mission, on a different subject.

We’ve also realized that recognition, specially peer-recognition, is a great motivational incentive to keep improving our everyday performance. So, we’ve created an app for that. With the «Tap My Back» app (www.tapmyback.com), we can give a tap on the back every time a co-worker excels at his/her job, or “just” because he or she brings great vibes to the team!

The app gradually took part in our daily lives and company culture and we decided to make it available globally. You can know more about it at http://tapmyback.com and try it with your team. You can also get a brief introduction to what Tap My Back looks like, here is our promotion video where some of the functionalities are exposed.

We were almost forgetting to talk about the “Cuttlefish Brotherhood”. It’s trimestrial get together where we all have a dinner party. Cuttlefish is the main delicacy of our city and we have the motto of “What happens in the Cuttlefish Brotherhood stays in the Cuttlefish Brotherhood”. In between dishes, all workers are invited to share their most personal and embarrassing stories so we can all laugh at and with each other. This strengths our bonds as a team and helps integrate new co-workers. Once again helps all of us feel part of this company!

Engage your team now!

 

Team Feedback and Motivation

Team Feedback and Motivation – Announcing multi teams feature

Users asked, Tap my Back delivered. Our team motivation tool now provides the option to filter recognition by project, department or any special teams your workplace may be segmented in.

This means that you can simply assign your workforce to the respective team. You can set up an appropriate logo and you’re ready to go. Once it is done, you can easily recognize one entire team with a single click. You can also filter your recognition wall to check interactions concerning specific departments.

No matter the size of your company, having different teams set up makes it much easier for you as a manager. Spot the best performing employees, the ones with low morale or the opinion makers.

Providing a solid solution to boost team motivation and engagement on the workplace has always been the drive of Tap my Back since day one. It was the reason the product was built in the first place and keeps being the team’s sole focus on a daily basis.

Whenever prioritizing the introduction of a new feature or adoption of an integration we go back to our main focus. We ask ourselves what will have a higher impact on helping managers to motivate people? The feature we just rolled outcomes directly from people. The ones that over the past years have decided to take a step further to do the most they can to empower their staff. The ones that experimented or successfully implemented Tap My Back solution.

Tap My Back is mainly an employee feedback app. Here you can give continuous feedback to your peers and managers in a very friendly way. Feedback has an extreme importance within companies and work teams. It makes a huge difference in people’s motivation to be better. Finally, it can help the creation of an honest culture.

Be receiving and giving feedback, employees feel that they are important and that people care about them, and also feel that their opinion is taken into account. These are the feelings that people who feel engaged with their company experience.

If you are an employee, and you feel that there wasn’t be given feedback in a useful time for you, Tap My Back can be a solution!

Apart from giving feedback, in Tap My Back you can also ask for feedback at any time to any person or team you want. 

Now you have no excuses to start feeling engaged with your company.

If you would like to know more about how to ask for feedback, click HERE.

Managing people is a demanding task, therefore you should leverage the insights tools like Tap my Back may provide you. Set up your account using the multi-teams feature and enjoy the 7-day free trial offer.

Create your team and try Tap My Back 🙂 

8 ways to appreciate and motivate your team

Managing work appreciation and motivation can be challenging, at least. Here are 8 ways to improve your workplace and motivate your team throughout the whole year.

FOOD AT THE OFFICE

Everyone likes free food! Some fruit, cookies or even a chocolate cake can make wonders to push your employees that extra mile. It also has the benefit of promoting team communication as all of us like to have a chat at the launch break. Let’s just hope they don’t talk with their mouth full.

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SPORTS FOR FREE

Does your team like to play sports? Why not have a weekly game, on a football field or tennis court, where it’s all paid? It’s cheap and very effective to motivate employees and strengthen team spirit.

 

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BE FLEXIBLE

Not that kind of flexible. Be flexible with your demands and always listen to your employees when they ask you a favor. If he or she needs to leave an hour earlier, why not be flexible? A good team player will proactively make up for the lost time. Give, before you ask.

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ASK THEM IF THEY ARE SATISFIED

Don’t assume they are happy. Ask! Ask how is their motivation, how are they feeling this week. What would they like to try new in the near future? If they are satisfied, your company will also be. Tap My Back has an Ask feature that allows managers and team members to ask for feedback in any format they wish to anyone in the company.

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CELEBRATE ALL GOALS

Don’t forget about the daily small victories. Celebrate each goal as it was the first on the last minute. Make your team feel proud of every one of them! This way, all defeats they will encounter will be less painful.

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MEET YOUR EMPLOYEES OUTSIDE OF THE OFFICE

Grab a beer, go to a concert or to a football game! Every once in a while leave the office and meet the person behind every employee. Get to know them and leave the boss hat at the office. Have fun!

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COMPENSATE OVERTIME

Is your team working hard? Making extra hours or working late when they arrive home? Don’t assume it’s their obligation! Make them feel rewarded. Say “thank you” and give them a Friday afternoon. Send them home with a smile on their faces.

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RECOGNIZE PUBLICLY

Never reprimand publicly but always give recognition in front of the team! We all live for the applause and a public appraisal is one of the best ways to motivate employees! “You did great! Congratulations” can do a lot for your team’s motivation.

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Unleash the power of employee feedback and recognition to boost your staff engagement with Tap My Back.

Available for Android and iOS for free.

Create your team and try Tap My Back

Retail staffing & engagement 101 – infographic

The holidays are the busiest time of year for retail outlets and staff will be rushed off their feet attending to customer queries, restocking and getting their daily duties completed. If you are on retail you can easily relate to the importance of keeping your retail staff engaged and motivated to do the best they can.

In case you have staff calling in sick at this time of year will cause untold disruption to the smooth running of the store.

That’s only one of the reasons why hiring reliable retail staff is so important. The ability to feel confident that they are going to show up and carry out their work. Surely that’s a given but it might not be as you will also need to be assured that the staff you hire can cope with both the busy periods in-store and ideally that they know how to utilize time periods which are quiet in-store to get prepared and make sure the store and its merchandise are looking their absolute best.

Training is, of course, a necessity for new staff but ongoing training is important also for the likes of existing staff to reinforce a consistent tone and standard for the team’s work.

Retaining staff is another topic that management needs to work hard on because there is simply no point in enforcing high standards of training staff if one after another they walk out the door.

Check out this infographic from the guys at Storetraffic which details everything you need to know about retail staffing. This in relation to hiring, training and retaining talent so that you can call your staff a real dream team.

Retail staffing

How to Set Up Your First Employee Screening Program

There are always challenges to the hiring process, like attracting a well-qualified applicant pool; sifting through resumes without getting fatigued; asking the right questions in the interview, and figuring out who you want to hire fast so you don’t lose the candidate to another employer. These steps are sources of difficulty and frustration even for hiring managers who have spearheaded hundreds of employee screening processes.

Still, your first employee is often your toughest hire. When a new business must go through the interview and hiring process for the first time, it’s difficult for two primary reasons. First, there is a learning curve for hiring. If you’ve never hired someone before, it stands to reason that you are going to run into some hurdles you didn’t expect.

Second, you simply don’t have the infrastructure in place. Established businesses have proven processes and policies that they follow when hiring new people. Newer companies just starting to bring in new talent don’t have that foundation. As such, when the time comes to make your first hire, you will have to go through the process of setting up your first employee screening program. Here are a few tips to get you started:

1.Define the role

An employee screening program can’t work if you aren’t using an objective standard of what a “qualified employee” will look like for that position. A lot of the people you meet in interviews are going to have qualities that you like, from fascinating resumes to buckets of charm. What you need to do is figure out who is the best person for the job you are trying to fill. The only way to do that is to define the role in detail. Figure out the responsibilities the job will entail, the skills it requires, and the type of educational credentials or work history you’d like to see from your ideal candidate. This process will help you with virtually every other step of the screening process, from writing the job description to drafting interview questions to picking the right person to hire.

 

2. Map out your background check process

Running background checks on all the people you hire is a core component of any employee screening process. A background check is a form of due diligence. It’s an important way to learn more about your top candidates and find out if they have any serious red flags on their records. Hiring someone without a background check is risky. It could even lead to a negligent hiring lawsuit if the person you hire attacks a customer, steals from a client, or commits a misdeed that could have been predicted with a proper background search.

It’s important to understand that not all companies run background checks the same way. There is no magical “background check” button you can push to screen your candidates and find out if they have any criminal history. Instead, you will need to design a background check policy for your business. Make sure it’s thorough: most criminal history background checks start at the county level, but you may also want to incorporate state and multi-jurisdictional checks to broaden the scope. You can incorporate other types of searches such as civil history checks, driving record checks, and verification checks for work history or education.

You can tweak your background check processes a bit from one job to the next. For instance, if you are hiring someone for a position that involves a lot of driving, you might incorporate the driving history check. For a desk job, having a driving record check isn’t as critical. What you shouldn’t do is change your background checks from one applicant to the next when screening candidates for the same job. You need to be consistent about how you are vetting all the applicants for a specific job. Otherwise, you could run into accusations of discrimination.

If setting up a background check policy sounds complex, that’s because there are a lot of legal restrictions and standards that you need to follow. Before you map out your policy, it would be a good idea to familiarize yourself with EEOC guidance, FCRA rules, and any state laws or local ordinances that are applicable in your area.

 

3. Figure out how you are going to advertise the job

How are you going to get the word out about your job posting? From public job boards to private industry forums, and from bulletin boards in your place of business to virtual postings on social media, there are a lot of ways you can complete this part of the process. You might even engage the services of a headhunter, particularly for more specialized roles.

Some of these methods are free. Others aren’t. Look at your budget and determine what you can afford. You will inevitably tweak your strategies as you move forward and figure out what works best, but you should still put in the effort to make a strong start.

 

4. Hone your interview process

One of the best things you can do when t establishing your employee screening program is to recognize that your interview strategies can be fluid. Over time, your interviews are going to evolve. You are going to figure out which questions work and which ones don’t. Then, you will learn how to play off interviewee responses and turn your interviews into true discussions instead of stilted, one-sided conversations. Finally, you will determine whether you need two or three tiers of interviews, or if one will do just fine.

In other words, don’t put too much pressure on yourself to get it perfect for your first hiring process. Draw up a list of questions to ask based on the role you defined earlier. Determine what you want to know about your applicants and formulate your interview around the questions that are going to prompt that information. Finally, take notes in your interview sessions—not just about the candidates, but also about how well your interview approach is working. That way, you know what to change for your next hire.

 

Michael Klazema has been developing products for a criminal background check and improving online customer experiences in the background screening industry since 2009. He is the lead author and editor for Backgroundchecks.com. He lives in Dallas, TX with his family and enjoys the rich culinary histories of various old and new world countries.

David Zinger on Employees’ Engagement

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David Zinger is internationally respected as one of the most important employees’ engagement speakers in the world. Here is the interview he kindly took the time to answer for Tap My Back:

TMB: Do you remember when did you start to get passionate about employee engagement and leadership? Was there a defining moment?

David: I have spent 15,000 hours on engagement and love the term as long as we think of it as a verb (engage) rather than a noun (engagement). I love the action and the infusion into our work. I actually remember reading the first article by Kahn that come out on engagement just over 25 years ago and thinking it was a helpful way to look at things.

TMB: Some people say engagement is not that important as it treats employees only as mere tools for productivity and not as human beings. What do you have to say about that?

David: That is not the engagement I think of. Everyone needs to benefit from engagement and engagement can improve employees’ wellbeing, relationships, career, and contributions. If is is not of mutual benefit than to me it is not engagement it is manipulation!

TMB: What are the best ways to measure engagement inside a team or company?

David: I am not a measurement survey guy so far better minds know. My background is in psychology so I do like operational definitions and control and experiment groups. I think it is time to stop trusting what all the consultancies and experts say and start testing to see what actually makes a difference.

TMB: A study says that 64% of all employees who quit their jobs didn’t feel recognized for their work. Should we worry?

David: We should worry every day we fail to recognize someone. This is not some kind of soft mushy thing it is about being human. The bottom line is not the bottom, it is supported by the work of all in the organization.

TMB: Can you give me five simple ideas any leader of any company can use to can motivate his/her staff?

David: That really is the full focus of my work and simple is not necessarily easy. I don’t want a shopping list and the sense you tick a box and engagement is done. I believe there are 10 to 20 key behaviors that employees can do, managers can do, and leaders can do. For example recognizing so many people everyday and seeing if that makes a difference or enacting behaviors that increase energy for all.

TMB: Traditional annual performance reviews vs continuous feedback? Who wins your heart?

David: We can have a mix — the key is that both are engaging and meaningful and not stupid exercises that suck energy from everyone.

TMB: Millennials, do they have a great impact on how managers see employee engagement?

David: I see if differently. I think we attribute too much to being a certain age, I am 61 but being 61 in 2015 is a lot different than being 61 in 1980. I think we are more alike than different. Let’s see where we are joined and connected rather than attributing certain things to people of certain generations. I think that is often superficial and often not that helpful.

TMB: Is public recognition really so much better than money when it comes to staff motivation? And in the long run?

David: Some prefer private recognition. Some times money is also tangible recognition too. Is is not either or it is how they are used and the meaning attributed to each.

TMB: If I ask you what’s the worst approach to motivating and rewarding employees you’ve ever heard or seen (even if the intentions were good), what’s the first thing that pops into your mind?

David: Going through the motions, being inauthentic, and actually believing it is making a difference.

TMB: In your opinion, what are the three big trends in employee engagement for the next 5 years?

David: I trust it will die in one of two ways. It will die as a fad that never achieved its promise or it will die because it is integrated into the very fabric of how we work, manage, and lead so to use the term engagement would not be required because that is just how we do things around here. I will do all I can to try and ensure it dies the second way!

Our many thanks to David for his time and awesome insights. You can find him here:
http://www.davidzinger.com/
@davidzinger

If you want to know more about Tap My Back, an employee engagement software, you can visit us and try it for free here.

Create your team and try Tap My Back

Motivation as a key to business growth

If you want to grow your business you have to keep your employees motivated and engaged in the journey

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No matter if you are in charge of a business, a project or a specific department, in the long run, your goal should always be growth. However, don’t forget that growth is only valuable for the market when consistent.

It doesn’t matter if your business grows double digits in comparison to the previous year if you cannot keep it up. Within the market and stakeholder syllabus predictability comes way first than unexpected growth. A stable growth without either low or high unexpected spikes shows stakeholders you have both hands on the steering wheel, controlling the business course. Therefore you earn their trust, confidence and hopefully their money.

Growth is a marathon. Just like any marathonist prepares both mentally and physically you should also be in possession of the right tools. Even though marathon runners win titles alone, the team supporting them is hands-down one of the most decisive aspects of their success. It’s the same for business: your employees are your team and they are the most important element of your business’ performance in the future.

Whether your business is already growing or aims to be in a recent future you should make sure to equip your team with all the necessary weapons.

First of all, your workforce needs to share not only a growth mindset but also have your feedback, support, and motivation to make it happen. Some argue that the key for motivated employees is money, but recent studies proved that money isn’t the biggest motivation.

Bamboo Hr ran a survey to more than 1,000 business professionals and got surprising results. He found that there is a large number of employees that value title promotion over wage raises. Employees also appreciate receiving executive emails congratulating them for a specific task. Recognition and feedback is key to motivated employees. Excitement levels attain even higher levels when they get expanded responsibilities due to a previous achievement!

The secret for a highly motivated team seems to rely on knowing each member well and adapting the way you give feedback and recognize them according to their specific preferences.

Growing ecosystems may face even harder challenges on keeping employees motivated over underperforming businesses. As managers get so focused on pushing the day-to-day growth they eventually stop recognizing the workforce. This leaves heavy consequences in the long-term.

Thus, it is essential that you understand what you need to do in order to keep your employees engaged and focused on the common goal. You’ll need to spend at least as much time building an engaging ecosystem as you’ll do hiring new people and motivating your staff.

In order to ease that, Tap my Back, an easy to use employee recognition and feedback software created a 10 actionable strategies guide. You can apply these to your team today in order to guarantee you keep your workforce focused and motivated on a healthy long-term growth.

DOWNLOAD FREE GUIDE

On this insightful compendium of best practices you will find:

– 10 actionable strategies to keep your workforce focused on growth
– How to deal with people dragging your growth back
– Best practices on how to boost people’s productivity in a fast-growing environment
– Top tools and software to help you manage your staff
– Further in-depth resources on employee engagement within fast-growing companies

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HR expert Tim Sackett on Employee Engagement

We interviewed Tim Sackett on various hot trendy subjects within the employee engagement world. This interview covers topics that go from leadership and motivation to millennials and public recognition. Keep reading to find all his secrets!

Tim Sackett is a 20 year HR/Recruiting Talent Pro with a Master’s in HR and SPHR certification. He’s currently the President at HRU Technical Resources – a $40M IT and Engineering contract staffing firm and RPO. «As an HR/Talent Pro I really believe the most important thing an organization can do is increase its core talent base.»

Here is the interview he kindly took the time to answer for Tap My Back:

TMB: Do you remember when you started to get passionate about employee engagement and leadership? Was there a defining moment?

Tim: I was about three years into my HR career and had a great mentor. I was in a position where I was traveling a lot, regional HR role, and having to open and close retail locations. The openings were great. The closings were a nightmare. Employee engagement, culture and leadership were a daily struggle in a fast moving environment like this. I was naive enough to believe I could change the culture.

My mentor, the head of HR at this organization, said to me, “Tim, culture will always win.” That was my defining moment. Whatever culture you have, you have. You can replace leaders, you can paint the offices a different culture, you can hire and fire, but your culture will remain. Once you realize this, you begin to think about engagement and leadership differently. I’m passionate that leadership can influence culture, but that is just one small piece of the overall puzzle in creating and changing culture in your organization.

TMB: Some people say engagement is not that important as it treats employees only as mere tools for productivity and not as human beings. What do you have to say about that?

Tim: I think research has shown us that we can’t treat people like robots and expect long term productivity. Where this becomes complex is you can gain some short term productivity gains by treating employees less than human. This is confusing for some leaders who see the short term ‘fear’ gains, and think they can just keep pushing their employees like this. Fear is a great motivator for many (fear of losing your job, fear of not being able to pay your bills, etc.), and bad leaders use this to their advantage.

Eventually, the curve catches up and you see massive productivity slides by treating employees badly. I will say there is a fine line, that many organizations are struggling with right now. How do we treat our employees like they want to be treated, but also get the productivity out of these employees we need for the organization. Go to far in either direction and one side will pay. Give employees everything they want and the cost/benefit is usually too great for the organization. Do everything the organization wants, and the employees will rebel. The balance is key, but very hard to accomplish for most organizations.

TMB: What are the best ways to measure engagement inside a team or company?

Tim: I think there are many validated and reliable measures currently in play in the industry to measure engagement. Science has proven they can reliably measure employee engagement. The key is getting your executives and frontline managers to believe and understand what the data is actually saying, then give them a roadmap to make the right turns moving forward. What you normally see in most organizations when it comes to measuring employee engagement is they either do nothing with the data (worse case), or do too many things in trying to over-correct to fix the engagement problem (next worse case).

I think the best way to measure engagement is to understand what does success look like in your organization. Do you really know how to measure success?  If you are being successful and have tow turnover (as compared to your industry), I would say your engagement is fine. Can it be better? Maybe, but is that really your biggest worry?  Or, should we focus on something else?  We get caught up in measuring engagement and this rush to raise engagement. We create an issue where it might not really be there.

TMB: A study says that 64% of all employees who quit their jobs didn’t feel recognized for their work. Should we worry?

Tim: All the new data coming out on feedback is concerning. We spent the better part of two decades tell our leadership and frontline managers that all you need to do is give your employees more feedback, constant feedback, feedback all the time!  We teach our leaders how to give feedback. We design new feedback loops and technology around delivering feedback. Oh, wait, guess what?  Our employees don’t want ‘more’ feedback, they just want more attention. What!?  Yeah, turns out, employees don’t like constructive feedback. They don’t like their boss sitting there telling them how to get better.

What they do like is their boss telling them what a rock star they are!  Don’t we all. The leadership ‘industry’ created a problem that is going to be very hard for us to turn the tide on. We’ve conditioned two generations of leaders to believe the best leaders give constant feedback, and now we have to tell them, stop that. Don’t give feedback like you’ve been trained to give feedback. People don’t like to be told what they suck at, they only want to hear about what they’re great at.

TMB: Can you give me five simple ideas any leader of any company can use to can motivate his/her staff?

Tim:
1. Heap positive praise upon them, constantly.
2. Stop focusing on what they don’t do well, and put them in situations that allow them to leverage their strengths.
3. Don’t treat all employees equally. High performers hate this. Plus, everyone wants to be treated as individuals.
4. Measure success, don’t measure hours. Most orgs measure hours because they really don’t know what success looks like by position.
5. Get to know your employees on a personal level.

TMB: Traditional annual performance reviews vs continuous feedback? Who wins your heart?

Tim: Neither! Both are flawed.
The fact is organizations need the ability to measure performance and let employees know where they stand. Once per year is ridiculous in this attempt. I think a format of frequent check-ins with employees on how you as a leader can support them in being more successful is better. Along with using these check-ins as an alignment activity of making sure both sides are on the same page with priorities, expectations, etc.

TMB: Millennials, do they have a great impact on how managers see employee engagement?

Tim: I’m not using the word “millennials” anymore!  I’m sick of it! Younger employees always will have an impact on how leaders lead. So, will mid-career pros, senior employees, etc. Millennials are no different than every other younger generation entering the workforce. Each generation comes in with new ideas, new energy, new beliefs on how work should be in their eyes. Leaders adapt to the workforce they have, and the work that needs to get done.

TMB: Is public recognition really so much better than money when it comes to staff motivation? And in the long run?

Tim: No. Public recognition is great, but only if compensation is none issue. You can’t trail the market in compensation and think that heaping public recognition on your employees is really going to make a difference. It won’t. Now, if compensation isn’t an issue, public recognition is great, for some employees. Some employees will take your public recognition as a punishment, because they’re introverts and don’t want it. Again, we get back to not treating all employees the same, and tailoring the recognition to fit the individual.

TMB: If I ask you what’s the worst approach to motivating and rewarding employees you’ve ever heard or seen (even if the intentions were good), what’s the first thing that pops into your mind?

Tim: I think anytime you put employees in a situation where one wins and one loses, in an attempt to motivate, you will eventually have problems. This is what most sales functions do, right? So, it can’t be all bad. But, then you look at engagement and turnover, and you realize why sales organizations struggle so hard to find talent. They de-motivate by design. They only want the people who want to ‘win’ those contests, and are willing to put up with the ‘losers’ leaving. I think this is a bad approach overall.

TMB: In your opinion, what are the three big trends in employee engagement for the next 5 years?

Tim:
1. Organizations doing a better job hiring for the talent that ‘fits’ their organization, which will in turn create higher engagement, organically.
2. Data analytics driving better decisions in how to move the engagement needle at the department and organization level.
3. More dynamic leadership development, focused on the frontline leader level who have the most direct impact to employee engagement.

Our many thanks to Tim for his time and awesome insights. You can find him here:
http://www.timsackett.com/
@timsackett

If you want to know more about Tap My Back, an employee engagement software, you can visit us and try it for free here.

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